Q: Does my awesome new kneeling chair require assembly?
A: Yes, it requires requires some light assembly but instructions and the necessary tools are enclosed in your package so it should be a piece of cake.
Q: Will I be able to sit comfortably at my table or desk?
A: Your chair is designed to allow you to sit comfortably at a table of Standard Table Height between 72-77cm.
Q: I recently started using my chair, but my knees hurt. What am I doing wrong?
A: I’ve experienced this myself and there are two things you can do to permanently alleviate this issue.
First, your bottom might be sitting a bit too far forward on your seat, adding too much impact on your knees. Try shifting a bit further back on the seat, resulting in less pressure on the knee joints.
Second, kneeling chairs are a new experience for your body and you may need an adjustment period. So start off by using it for 30 minutes to 1 hour the first day, then gradually build up the time day by day. Of course, we always recommend putting alternate legs out in front every so often as well as standing up and walking around every 30 minutes to 1 hour (no matter what kind of chair you are sitting on!
Q: I'm concerned the wood runners will scratch my floors. What can I do?
A: You can use carpet pads or foam tape to protect both your chair and your floors.
Q: My chair is squeaking. What should I do?
A: Most likely the squeaking comes from the screws - so use the enclosed tools to tighten them. This is a good practice in general to maintain the integrity of the chair.
Q: Is it possible to change the covers on my chair?
A: We offer custom covers to protect your original cushions and add a fun personal touch to your chair. Please email us for full details.
Q: I am missing a bolt/screw/part of my chair. What should I do?
A: We are extremely sorry for the inconvenience - contact us straight away and we will rectify the situation as soon as humanly possible!